FAQs for Services - Your Essential Guide to Understanding Our Offerings

FAQs for services

Welcome to our FAQS for services Frequently Asked Questions for Curly Hair Clients.

At Harlequin Hair, we specialise in curly hair cutting, colouring, and care, helping you understand and embrace your natural curls with confidence.

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1. Why does one side of my hair look longer after a curly cut when wet?

Curly hair is cut dry and curl-by-curl to respect your natural pattern. Because of this, one side may appear longer when wet due to:

• Differences in curl tightness or looseness

• Natural asymmetry in curl patterns

Once your hair is dry and styled naturally, it should appear more balanced.

Important Note – Towel Dry Services

If you choose a towel-dry finish, we cannot guarantee your cut or colour result, as:

• Hair colour appears different when dry (lighter, darker, cooler, warmer)

• Curl patterns change when dry (shorter, longer, tighter, looser)

A recheck is still available; however, additional charges may apply for colour adjustments or more than minor cutting corrections.

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2. How should I prepare my hair for a curly cut?

To achieve the best results, please ensure:

• Your hair is worn down in its natural state (no hair ties, braids, or clips)

• Your curls are visible in their natural fall and pattern

• Hair is clean enough to work with (it does not need to be freshly washed, but not excessively dirty)

Important Preparation Notes

• Hair with tie marks or braids may require additional time or may not be suitable for service

• Extra time to reset curls may incur an additional charge

• In some cases, the appointment may need to be rescheduled (deposit conditions apply)

For Colour Services

• Avoid root touch-up sprays, colour creams, or build-up products

• Excess product can create a barrier and affect colour results

• Hair should ideally be washed within 7 days (not heavily coated with product)

If these conditions are not met, colour results cannot be guaranteed.

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3. What hair colour brands do you use?

We use professional L’Oréal Professionnel colour ranges, including:

• INOA (ammonia-free permanent colour)

• Dia Colour (demi-permanent)

• Dia Light (semi-permanent)

• Majirel Highlift and Blonde Studio (contain ammonia)

We only use genuine brand-specific products, including developers and oxidants, to ensure optimal colour results, longevity, and hair integrity.

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4. Is a curly cut suitable if I sometimes straighten my hair?

Short Answer: Mostly No

Curly cuts are designed for natural curls, not straight styling. Because we:

• Cut hair in its natural curl pattern

• Do not stretch or manipulate curls during cutting

When straightened, the hair may appear uneven or “chunky.”

When it may work:

• If you add a soft bend or curl to the ends when styling

Alternative Option – Ouidad-Inspired Cut

A more traditional cutting method that includes:

• Cutting hair after washing

• Styling using rake-and-shake technique

• Diffusing to enhance curl pattern

Please let us know prior to booking if you would prefer this method.

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5. Do you colour children’s hair?

We do not provide hair colouring services for clients under 16 years of age, in accordance with our colour manufacturer guidelines.

This is due to factors such as:

• Hormonal changes affecting colour results

• Increased risk of allergic reactions in younger clients

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6. Is a curly cut right for you?

Yes, if you want to:

• Embrace your natural curls

• Enhance curl definition

• Increase volume and shape

• Create a more rounded, balanced haircut

No, if you prefer:

• Straighter or stretched-out hair

• Loose or minimal curl definition

What to Expect

Your first curly cut may result in changes over time, including:

• Variations in length or shape

• Increased bounce or lift in layers

• Differences in how curls settle over the first 1–2 weeks

We offer a recheck appointment within 1–5 weeks to refine your cut if needed.

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Salon Notice

Please note that continuous video and audio recording is in operation within the salon for all services.

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7. Need Help with a Curly Hair Routine?

Visit our Curly Hair Blog for expert tips, routines, and product guidance.

(Link opens in a new window)

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8. How to Change or Cancel Your Appointment

Please visit the online booking page

Important:

If you cancel your appointment online, please contact us directly to ensure your deposit is refunded or transferred (if eligible).

Please refer to our Appointment Terms & Conditions for full details.